Support
Most questions are answered below. If yours isn't, email [email protected] with your booking reference and we'll come back within a few hours.
Booking
My documents are still being verified — can I book?
Yes. Reserve the bike and upload your licence; we usually approve within an hour during working hours, and your booking completes automatically once we do.
How much is the deposit and when do I pay it?
It's shown on every vehicle before you book, and it's collected in person when you pick the bike up — not online.
Can I change my booking dates?
Not yet from the app. Email us with your reference and we'll sort it if the vehicle is free.
I need to cancel.
Open your booking and use Cancel. Free up to six hours before pickup.
Pickup and return
What do I need to bring?
Your original driving licence — the physical card, not a photo — and the deposit amount.
What if I'm running late to return it?
Message the branch. There's a 15-minute grace period; after that a late fee applies per hour, and it's shown to you before you pay.
When do I get my deposit back?
Within 48 hours of the return inspection, to the same method you paid with.
Listing your bikes
What documents do I need?
Registration certificate, current insurance, and a valid PUC — plus five photos of the bike. It takes about five minutes.
How long does approval take?
Usually one working day. We email you either way.
Can I use my own bike while it's listed?
Yes. Block those dates in your dashboard and it won't be bookable.
When do I get paid?
After a rental completes, the amount moves to your pending balance and is settled in the next payout run. Every booking shows the base rental, our commission, and your share.